March 28, 2018

Frequently Asked Questions (FAQ)

How can I cancel my contract?

You may cancel your contract without penalty or obligation at any time. To cancel the contract, mail, fax or email the cancellation letter provided to you at the time of signing your contract.


Do you guarantee results?

By law, no company can guarantee that they can have items removed from your credit reports, although we make no guarantees, ARC Credit Counseling will diligently work on your behalf to better your credit history and score in accordance and compliance with the Fair Credit Reporting Act (FCRA).


What if removed items reappear?

This happens occasionally either by accident or a creditor has eventually verified a particular item. This is what is known as a 'soft delete'. The FCRA (Fair Credit Reporting Agency) has made it much more difficult for a creditor to replace an item once it has been removed. ARC Credit Counseling will re-challenge the item with the full force of the prior removal in our favor.


Is this legal?

Yes, you are given the right under the Fair Credit Reporting Act (FCRA), including the right to challenge inaccurate, misleading and obsolete items appearing on your credit report. ARC Credit Counseling uses every venue available to you under the law to help you assert these rights.


How is this done legally?

Disputing items on your credit report is your legal right (see the Fair Credit Reporting Act). When you use ARC Credit Counseling to help repair your credit, we are abiding by and using all federal and regional laws regulating third party credit repair assistance.


What is my credit score based on?

Credit scoring is based on many factors that may include:
*Amount of available credit = 10%
*Payment history = 35%
*Recent requests for credit = 10%
*Amount of credit currently being used = 30%
*Length of credit history = 15%


I have been told that there is no reason to hire a company like you and that I should do this on my own.

Yes, there is nothing that a credit repair company can do that you cannot do for yourself. If you feel that you do not have the experience and/or time to take on this task by yourself, companies like ours are willing to help. Some companies will try to discourage you from doing it on your own or may not disclose this to you. Federal law states that credit repair companies MUST advise you of your consumer rights, and that you can do this yourself. It is even in our welcome packet to each consumer.


I've heard that if I declare bankruptcy, I can begin my credit report all over with a clean slate

Many bankruptcy attorneys do not adequately explain the effects of bankruptcy to their clients. Stated simply, bankruptcy is to the credit rating what the nuclear bomb is to war. When you file for bankruptcy, every credit account that you decide to include in bankruptcy will become an "included in bankruptcy" account. Additionally, a bankruptcy filing and bankruptcy discharge listing will appear in the court records section of your credit report.


I have heard that by changing numbers in my social security number or by using an EIN tax number, I can fool the credit bureaus into creating a completely clean, new credit file under my name.

That is highly ILLEGAL and run away from any company that brings this up as an idea.


I have heard that if I build enough good credit, it will offset my bad credit and make me credit worthy. After all, I was only late a couple of times.

Any amount of bad credit is devastating to your chances of being approved by a credit grantor. Most credit grantors never actually look at your credit report. A computer pulls your credit report, rates your credit standing, income, indebtedness, and stability, and then spits out an acceptance or denial. Even one or two slow pays will usually trigger a credit card or personal loan denial. The slightest amount of negative credit will cause the interest on an auto loan to skyrocket. You will probably find that even a little bad credit, regardless of how much good credit you have, is an unacceptable barrier to credit approval.


Does ARC Credit Counseling disclose my personal information?

BR & C Credit Solutions will not share, sell, transfer or convey your personal information to any unaffiliated companies or third parties. ARC Credit Counseling maintains strict confidence of your personal information. We even have strict policies for all ARC Credit Counseling employees when it comes to sharing personal information internally.


How long will it take to repair my credit report?

Our clients typically start seeing results in 45-60 days. Because everyone's case is different, some cases are complete in that time, but the average length for our clients is 6 to 8 months. It really depends on the type and number of items that need to be addressed in the credit profile. Successfully repairing credit requires persistence, patience and experience. This is where ARC Credit Counseling Credit's expertise saves you valuable time. To effectively dispute incorrect information on your credit report, the key is to know the valid disputes and understanding the methods used by the credit bureaus in order to submit personalized disputes that meet their requirements and warrant a timely response. In addition, we offer a valuable timesaving service, which can be apply to any of our custom programs to expedite your credit report repair process. Send us your information by 3:00 pm EST and we will create your custom dispute letters and mail them to the three major credit bureaus the same day!


Does ARC Credit Counseling setup payment plans with creditors?

ARC Credit Counseling is a credit repair company, not a debt consolidation company. We only contact creditors by letter to work towards getting the information updated and/or deleted from all three credit bureau reports. Unfortunately, we do not work with creditors for payment arrangements.


How do I send you my credit reports and updates?

Before you send us any documents, remember to make a copy of them for your records. ARC Credit Counseling makes it as easy as possible for you to submit your credit reports and documentation to us. You can fax, mail or email them to us. In addition, if you are in the area, you can drop them off at our office. You can also provide user information for the website where you purchased the reports and we will download them for you. If you can think of another way to get them us, let us know and we will accommodate you. Our goal is to make the credit repair process as easy and efficient for you as possible.


Do I need to pay my bills?

If there are delinquent questionable listings appearing on your credit reports that have not been paid off, the actual debt behind the account remains the same even if the account is deleted from your credit report. You may still owe the same money that you validly owed in the first place subject to your state's applicable statute of limitations. If you do not pay the debt, the creditor or a collection agency may re-report the listing. Removing a negative listing without addressing the debt is only a temporary solution. In fact, we will only dispute credit listings that you indicate are inaccurate, untimely, misleading, biased, incomplete or unverifiable. If you feel that a negative credit listing is 100% accurate, timely and verifiable, then do not dispute it.


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